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FAQS

Frequently Asked Questions

What is escrow?

Escrow is a financial arrangement where a third party (the escrow service) holds and regulates payment of funds between two parties involved in a transaction. It ensures security by releasing funds only when all agreed-upon conditions are met.

 
Why should I use an escrow service?

Using an escrow service adds a layer of security to your transaction. It protects both buyers and sellers by ensuring that funds are only released when the buyer receives the goods or services as described.

Can I cancel a transaction?

Transactions can only be canceled if both parties agree. If one party wishes to cancel, they must contact the other party and request approval. If approved, funds will be returned to the buyer.

When are funds released?

Funds are released to the seller once the buyer confirms they have received the goods or services as described in the agreement. This confirmation is typically done through our platform.

How long does it take to receive funds?

Once the transaction is complete, funds are typically released within 1-2 business days. The exact timing may depend on the payment method used.

What types of transactions can use escrow?

Our escrow service can be used for a variety of transactions, including real estate, vehicles, online purchases, freelance services, and more. If you’re unsure whether your transaction qualifies, feel free to contact us.

How do I create an account?

To create an account, click the “Sign Up” button on our homepage and follow the prompts. You’ll need to provide some basic information and verify your identity.

What happens if there’s a dispute?

If there’s a dispute between the buyer and seller, our dispute resolution team will step in to mediate. We’ll review the transaction details and work with both parties to reach a fair resolution.

Is there a fee for using escrow services?

Yes, there is a small fee for using our escrow services. The fee is typically a percentage of the transaction amount and is agreed upon before the transaction begins. You can view our fee structure on our Pricing page.

How do I start a transaction?


Once you’ve created an account, log in and click “Start a Transaction.” You’ll need to provide details about the transaction, including the buyer, seller, and agreed-upon terms. We’ll guide you through the process step by step.

How are funds held securely?

Funds are held in a secure, insured escrow account until all conditions of the transaction are met. Neither the buyer nor the seller can access the funds until the transaction is complete.

Still have questions?

If you have any other questions or need further information, don’t hesitate to contact us. We are here to help you!